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foreign agents are able to create manage and resolve tickets in both Microsoft teams as well as in the web lets walk through a few examples of how agents can work tickets across these different experiences in Microsoft teams agents are able to view tickets within teams and Associated support channels allowing for them to see which tickets are assigned to which support groups such as a service desktop or server support groups agents are also able to view the tickets assigned to different support groups and modify those tickets as needed agents are also able to interact directly with the ticket app and send commands to retrieve and manage tickets agents can send commands such as show me my work to see a list of their assigned tickets or send the command open ticket 559 to open a specific ticket in the web agents can access the ticket agent portal to see a list of all tickets and easily change their view to see all active tickets versus tickets assigned to themselves agents are also able