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In this tutorial, Ashley, a senior clinical advisor at Care Patron, explains patient satisfaction surveys and their importance in healthcare. These surveys are tools for healthcare professionals to collect feedback on the quality of patient care, focusing on aspects such as care quality, provider communication, professionalism, and overall facility quality. The survey results help identify weaknesses and improve care quality and treatment outcomes, allowing clinicians to address issues like long wait times and communication problems. The surveys are versatile and can be utilized by physicians, nurses, and other healthcare providers. The initial step involves collecting relevant patient information and rating each dimension on a scale.
