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82% of US consumers stop doing business due to poor customer service, emphasizing the importance of customer delight. Poor customer satisfaction can harm your business by losing customers, decreasing sales, and lowering employee morale. To ensure customer satisfaction, gather feedback at every touchpoint using customer satisfaction surveys. ProProfs Survey Maker allows you to create online surveys, customize settings, and get reports quickly and easily. With flexibility to ask any question in any way, ProProfs is a versatile tool for collecting actionable feedback from customers.