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welcome to our tech support top tips collection in this video well give an overview of the command center diagnostic logs explain where to find them and how to change the level of information captured by the logs when investigating issues with a command center system its often necessary to gather diagnostic logs these logs contain information that can be used by gallaher tech support to identify the underlying problem there are many log files and log file locations however the most requested files are the server and client logs in general the server log is always required as this contains diagnostic information about core systems and processes the server log should be considered the minimum requirement issues with configuration client or command center client can be caused by the client itself or an interaction between the client and the server in these cases the server log and the client logs are required when supplying logs please include the time the error occurred if known logs c