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[Music] all right I think we have a few more people logging in I can see a couple people coming in and well give them a few more minutes but I think in the interest of time it might be best that we get going anyway welcome everyone and thank you for joining our presentation on a very interesting topic beyond traditional customer satisfaction surveys my name is rod Lee Raphael and Im the president of research and insights for question pro audience will take a few seconds to talk about question Parthians weirder research and did a collection division within question pro that specializes in developing and managing nice panel communities giving our clients access to more than 20 million respondents online across the globe we have thousands of clients who are using our software product or sampling services in some capacity or another so in essence this is a topic were very familiar with while we do understand the significance of customer satisfaction surveys and the role they play in dr