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hi everyone my name is Arman Matson and Im a software engineer with IBM try Riga for this session well be going over features of the service request UX app so well be going over the apps purpose how to access the app and a short features overview of what the app can do and then well go into our demo which will show the service request with submitting a service request editing and cancelling a service request and mobile behavior and lastly well be going through application configuration for problem categories and types so the service request app is for the everyday user its a self-service app users will be able to track previously submitted service requests or submit new ones the screenshot that you see here is actually of request central and the reason why I put that is I want to give you guys examples of what you can report through the service request app things like electrical and lighting if a light bulb goes out you can report it through the app or if theres a hole in your w