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In this video, Carolyn Arellano, a cleaning business mentor, discusses essential residential client intake questions to ask potential clients before providing a quotation. She emphasizes the importance of this questionnaire to save time on in-person walk-throughs, especially for newer cleaning businesses that are still unfamiliar with home conditions and cleaning times. While acknowledging that initial walk-throughs may be necessary at the start, Carolyn encourages viewers to rely on the questionnaire for efficiency, suggesting that in-person assessments should only be conducted if there is a specific need for them.
