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A Master Service Agreement (MSA) is a contract between two parties that clarifies their roles, expectations, and obligations. It aims to streamline the contract process and simplify future agreements. An MSA, often referred to as a Service Level Agreement (SLA), includes key components such as confidentiality, which prohibits sharing sensitive information; delivery requirements, outlining responsibilities for delivery; dispute resolution, detailing how conflicts will be managed; geographic locations, specifying where services will be rendered; and intellectual property rights, which address ownership and usage of patents and other IP.
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