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[Music] um so im based here in queensland in brisbane today and ive worked for some fairly complex organizations from government as well as the private sector and along my journey ive learned quite a bit of stuff done things the hard way learned from my mistakes and hence why im here to share my journey with you so today im hoping that you will learn something from me and can share it with others as well so in todays presentation were going to get some definitions of done first so that we all understand the context of this presentation and the key messages that id like you to take away at the end of the presentation because a presentation today is about how do we integrate customer journey maps and business architecture the whole point is to actually help you understand that when we talk about the business uh were actually talking about two different parts of the business one is what we call the inside out view and the other is what we call the outside in view so were going t