Integrate watermark notification easily

Aug 6th, 2022
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How to rapidly Integrate watermark notification and enhance your workflow

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Document editing comes as a part of numerous professions and careers, which is why instruments for it should be accessible and unambiguous in terms of their use. A sophisticated online editor can spare you a lot of headaches and save a considerable amount of time if you want to Integrate watermark notification.

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How to Integrate watermark notification

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hello ladies and gentlemen welcome back to servicenow 911 in todays video we are discussing about service no email notifications Watermark so let me show you first of all what is a watermark in email notification lets go to the email log as this is demo I cannot show you the real email notification but I can show you how it looks like right so let me open this one this is a log of an email and we can preview it from here click on preview email you see here this is the complete notification and here so this is the watermark it is started with ref 10 colon then MSG some wordings and underscore then uh again a text so it may not have much more significance for you being a user but but the system use it to the fullest basically this Watermark is telling the system that first of all this is a unique email and from where it connects so while sending the notification and receiving the emails from other sources that is inbound email actions this particular Watermark plays an important role

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If an inbound email is recognized as a reply or forward, ServiceNow attempts to match the incoming email with an existing record by looking for a unique watermark in the subject line or message body. By default, watermarks are inserted as the last line of outbound messages.
Navigate to System Notification Email Notifications. Select the email notification to update. Click the Advanced View related link. In the What it will contain section, select the Omit watermark check box.
ServiceNow instance is directly fetching the watermark at the end of the email body to process each inbound email. For example, below sample email has two watermarks MSG0017833 and MSG0000014 in Paris release.
By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records. Each watermark includes a random 20-character string that makes it unique.
But if any of the email does not contain the watermark and required prefixes, then inbound action will create the incident from the message and if the email contains the watermark then it will treat it as reply and update the record ingly.
Heres how to use the watermark in a notification: Open your notification. Click the related link Show Notification Scripts from your Notification. Press New, and fill in these values (this creates a mail script): Save the record.
When a watermark is present in a reply email, ServiceNow looks up the record associated with the watermark to find its table. In order for your inbound action to match the email, the records table must match the Inbound Email Actions target table.
ServiceNow instance is directly fetching the watermark at the end of the email body to process each inbound email. For example, below sample email has two watermarks MSG0017833 and MSG0000014 in Paris release.
Heres how to use the watermark in a notification: Open your notification. Click the related link Show Notification Scripts from your Notification. Press New, and fill in these values (this creates a mail script): Save the record.
Punctuation and capital letters are ignored. Special characters like underscores () are removed. Known synonyms are applied. The most relevant topics (based on weighting and matching to search terms) are listed first in search results.

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