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[Music] so welcome back uh for our next presentation we have uh rasheed from avaya and rasheeds going to be looking at how you can enhance uh customer experience uh with uh cpas so id like to hand over to rasheed for the next presentation good morning everyone hi my name is rashida jabola im an integration consultant um for the uk and ireland sales team for avaya and ill be walking you through a c-pass so ill jump into a quick overview around what it is and where it fits and then ill show you some of the magic um in real time so um where are vias that c-pass fits in the avis ecosystem is that cpas is an integration point an integration layer its what allows us to leverage um the digital capabilities of today and to um to to bring avaya legacy customers uh who have been who have invested in avaya legacy platforms allow them to leverage things around artificial intelligence ai um chat bots uh iot and much more and ive placed the link for the the um the the cpas platform for anyo