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Commonly Asked Questions about Utility Shut Off Notices

During the heating season (December 1 - March 31), if your utility company tries to shut off your gas or electricity for nonpayment of a bill or deposit, they must follow certain rules. These rules apply to investor-owned utility companies. They do not apply to municipal or cooperative utility companies.
If you fail to pay overdue bills, your utility may turn off your service after it has given you notice in writing that it plans to shut off your service, and has waited 15 days to allow you an opportunity to pay the overdue bill or make a payment agreement on the overdue amount. Consumer Guide: Your Rights as a Residential Gas, Electric or Steam Department of Public Service consumer-guide-your-rights-resident Department of Public Service consumer-guide-your-rights-resident
Note: While regulations prohibit shut-offs after 4 p . m . and on weekends and holidays, technically the disconnection could be performed as long as the utility has personnel available to take a customer call or payment, and reconnect the same day.
Universal Child Protection Shield (Not Officially, But Pretty Darn Close): Illinois also has a broader policy that prevents shutoffs during certain times if a child under 18 lives in the house.
Each year between December 1 and March 31 winter disconnection prohibition rules are in effect for eligible residents who use electric or gas to heat their homes. Utility Energy Assistance - Illinois Commerce Commission Illinois Commerce Commission - Illinois.gov consumers utility-energy- Illinois Commerce Commission - Illinois.gov consumers utility-energy-
Your utility service can be shut off during winter months (December 1 through March 31) without the PUCs approval if you fail to pay your bill. In order to shut off service in the winter months, your income must be above 250 percent of the federal poverty level. Your Rights and Responsibilities - as a Utility Consumer - FirstEnergy Your Rights and Responsibilities dam files brochures Your Rights and Responsibilities dam files brochures
For those who qualify, you will receive a credit between $250 and $5,000 on your account to clear out your arrearage amount to prevent shut-off. Your utility company will then notify you when a UDAP credit has been applied to your account and will remove you from the shut-off list.
The rules allow electric utilities to choose between two disconnection options during periods of extreme weather: if the forecasted temperature is above 95F or below 32F, or they can choose to continue utilizing the June 1 through October 15 disconnection moratorium period. Disconnect Policies | The LIHEAP Clearinghouse The LIHEAP Clearinghouse (.gov) Disconnect disconnect The LIHEAP Clearinghouse (.gov) Disconnect disconnect