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Commonly Asked Questions about Utility Shut Off Notice Forms

(2) Subject to the requirements of this act, a provider may shut off or terminate service to a residential customer for any of the following reasons: (a) The customer has not paid a delinquent account that accrued within the last 6 years.
If you fail to make timely payments on your payment agreement, your utility can cancel the agreement and take action to have your service shut off.
Submit a complaint to the PSC. Agency: New York State Public Service Commission. Division: Department of Complaints. Phone Number: (800) 342-3377. Business Hours: Monday - Friday: 8:30 AM - 4 PM. Staff is available through the automated phone system during business hours.
How it Works. This plan is designed to combine your past-due balance and future energy charges in one monthly payment while protecting you from service disconnection. At the time of enrollment, your past-due balance and average energy usage calculation are spread equally over the 12-month duration of the plan.
Call the Department of Public Service Emergency Hotline at 800-342-3355 on weekdays from 7:30 a.m. to 7:30 p.m. for assistance.
(1) A municipally owned electric utility shall not shut off service to an eligible customer during the heating season for nonpayment of a delinquent account if the customer is an eligible senior citizen customer or if the eligible customer enters into a winter protection payment plan to pay to the utility a monthly
Your utility must mail a shut-off notice at least 10 days before turning off your power for nonpayment. It must also try to contact you by phone the day before the shut-off. You can sign up for a payment plan with your utility.
Your landlord cannot board up windows, shut-off basic utilities, or cause loud noises longer than needed. Your landlord must keep your home in a safe and sanitary condition. A landlord can only make repairs and inspections allowed by the law.