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File a complaint Most consumers have a generally positive experience when taking their vehicle to an auto shop for repairs or services. But, if you have concerns about a shops work or service and cannot resolve those issues with the shops management, we encourage you to file a complaint.
(b) No insurer shall require a person making a claim under a motor vehicle insurance policy to use a particular repair facility or particular repair facilities in order to settle a claim if the person making the claim can obtain the repair work on the motor vehicle at the same cost from another source.
But like every other profession, theres occasionally someone who will overcharge, not do the work right, or suggest unnecessary repairs. What happens if you get one of the bad guys? You can sue the mechanic shop in civil court or small claims court. This is typically done without using an attorney.
Application Requirements Certificate of Occupancy or Department of Buildings Approval for a repair garage to be operated at the premises. NYS Motor Vehicle Repair Shop registration. Official business documentation, such as Tax ID, liability insurance, etc. Additional Certificates of Fitness may apply.
If your car has been in the repair shop for 3 months or longer, the best action is to talk to the manager. Revisit your agreement with the mechanic and determine if they can still perform the repairs.
If you suspect fraud and would like to file a complaint, call the state Bureau of Automotive Repair at (800) 952-5210. You may also check to see if a repair shop is registered with the state at .autorepair.ca.gov.
As mentioned above, if a mechanic in California misdiagnoses a vehicle problem or recommends and makes unnecessary repairs, the mechanic may be held liable for the misdiagnosis.
Let the auto repair shop know immediately. They should acknowledge the damage and either refund you or fix it at no additional cost. Otherwise, you can file a case for a dispute. If you paid the mechanic with a credit card, you can request a chargeback (if the company offers that) or dispute the charge.