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Commonly Asked Questions about Landlord Regulations

Tenants have rights during a tenancy, including their rights to dispute problems and their quiet enjoyment rights. Landlords cant physically remove tenants or lock them out of their rental units.
Landlords can request the following information from potential tenants: Verifiable income and employment. References, preferably a previous landlord. Photo identification to ensure their name matches the application (Note: landlords cannot make a copy of any identification)
Landlords cannot unreasonably restrict tenants from having guests in their rental unit. Tenants should ensure that guests do not become occupants of their rental unit.
To legally enter a rental unit, a landlord must either obtain the tenants permission, or provide written notice at least 24 hours but not more than 30 days before entering. In addition, the notice must state: the date of entry; the time of entry (between 8am and 9pm); and.
In Ontario, landlords are only allowed to request an upfront deposit for rent and keys. It is illegal for landlords to charge a damage deposit or a pet deposit. It is also illegal for landlords to require that you provide post-dated cheques.
Landlord and Tenant Board (Tribunals Ontario)
Ensure the rental unit meets the Minimum Housing and Health Standards. Landlords must ensure the structure of the building is safe, the heating and plumbing systems work, and wind, rain and snow cannot enter the building. If there is a written lease, give the tenant a signed copy of the lease within 21 days.