Create your Customer Complaint Form from scratch

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Here's how it works

01. Start with a blank Customer Complaint Form
Open the blank document in the editor, set the document view, and add extra pages if applicable.
02. Add and configure fillable fields
Use the top toolbar to insert fields like text and signature boxes, radio buttons, checkboxes, and more. Assign users to fields.
03. Distribute your form
Share your Customer Complaint Form in seconds via email or a link. You can also download it, export it, or print it out.

A detailed walkthrough of how to craft your Customer Complaint Form online

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Step 1: Start with DocHub's free trial.

Navigate to the DocHub website and sign up for the free trial. This provides access to every feature you’ll require to build your Customer Complaint Form without any upfront cost.

Step 2: Access your dashboard.

Sign in to your DocHub account and proceed to the dashboard.

Step 3: Initiate a new document.

Click New Document in your dashboard, and choose Create Blank Document to craft your Customer Complaint Form from scratch.

Step 4: Utilize editing tools.

Insert different fields such as text boxes, radio buttons, icons, signatures, etc. Organize these fields to suit the layout of your form and designate them to recipients if needed.

Step 5: Organize the form layout.

Rearrange your form in seconds by adding, moving, removing, or merging pages with just a few clicks.

Step 6: Craft the Customer Complaint Form template.

Turn your freshly designed form into a template if you need to send many copies of the same document numerous times.

Step 7: Save, export, or distribute the form.

Send the form via email, distribute a public link, or even publish it online if you aim to collect responses from a broader audience.

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Build your Customer Complaint Form in minutes

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Complaints handling policy explain how customers can make a formal complaint. identify the steps you will take in discussing, addressing and resolving complaints. indicate some of the solutions you offer to resolve complaints. inform customers about your commitment to continuous improvement.
Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. [Your Mailing Address] [Your City, State, Zip Code] [Your email address]
A customer complaint form is an effective tool for businesses to collect information when customers face any issue or have concerns about their products/services. It works as a structured document that your customers can fill out to express what went wrong, when it happened, or any other relevant information.
Include your account number, if you have an account with the business, and the related transaction number. Give the product name and its serial or model number. State the date and place you bought the product or service or had it repaired or serviced. Give important details about the transaction.
Collect all the relevant details of the complaint and resolution, such as customer name, contact information, date and time, product or service involved, nature and cause of the problem, actions taken, outcome, and feedback.
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Related Q&A to Customer Complaint Form

Do: Provide your full name, address, e-mail, cell and or landline phone number. Describe what you bought, where, the date of your purchase and the cost. Attach a photocopy of the receipt. State your problem. Attach photocopies not originals of warranties, contracts, receipts, etc.
A customer complaint form should include the customers contact information and details about the complaint involving one of your services or products. The complaint can also relate to an employee, so make sure you address all these options on the complaint form.
An effective complaints process should: Have a named point of contact. Use simple language that is easy to follow. Be accessible. Be as straightforward as possible. Be clear about what will happen at each stage and how long each stage should take.

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