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Commonly Asked Questions about Guest communication Booking Templates

Unless youve found an Instant Book listing, youll have to request that the Host accept your stay. At the Confirm and pay stage of your request, youll need to include a brief message about why youre traveling and when youll check-in.
Here is an example of an Airbnb thank you message to guests that you can send before check-out. Hi, {guests first name}, Thank you so much for choosing to stay at my apartment. I hope you had a great time in {city name} and enjoyed your stay.
Start by thanking your guest for their reservation. Let them know that youre looking forward to their stay at your rental. Tell them you will send complete check-in instructions the day before their arrival. Finish off by letting them know that you are available to answer any questions they might have.
Hi (Guest Name), We hope you are having as much fun staying with us as we are enjoying hosting you. This is just a quick reminder to please let us know if you have any questions, comments or concerns about your stay. Wed be glad to do what we can to make your stay with us better.
1 Know your guests. The first step to communicate with guests is to know who they are, what they want, and what they value. 2 Use the right channels. 3 Be clear and concise. 4 Be polite and positive. 5 Be responsive and proactive. 6 Seek feedback and improvement. 7 Heres what else to consider.
Here is what your Airbnb check-out message may look like. Hi {Guest first name}, Thank you so much for choosing to stay at {Property name}. It was such a pleasure hosting you, and I hope you had a great time here and enjoyed your stay.
Add special treats: coffee, tea, local specialties, etc. Dont forget the essentials: toilet paper, linens, pillows, towels, and soap.
Create a quick reply in the Airbnb app Tap Messages then tap Menu. Under Settings, tap Quick replies. Tap + New reply. Enter a name to identify the template. Write your message and insert shortcodes to customize it. Match the language settings to your message. Tap Save.