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to clear ribbon and label errors simply open the cover and look into the rear of the print assembly a couple of components you want to go ahead and check first unlatch the printhead if any labels from the front of the printer open the front cover and then remove any labels from the path this gives you clear access to the label guide and the sensor first you want to check the label guide to see if any labels have stuck on it and are blocking the sensor to remove the plastic guide simply pull out itamp;#39;s mounted to the rail youamp;#39;ll have to loosen the thumb nut on the paper guide pull it off of the printer then you can completely remove the label guide what happens from time to time is labels will get stuck to the bottom side of this guide which will block the sensor not allowing it to get a true reading on the gap make sure this is clean the other area to check for labels is down in the base once again labels will get stuck down in there blocking the sensor so make sure you c