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hello and welcome to grand stream networks in this video we will take a look at some basic troubleshooting guidelines to help you find out and eventually resolve issues on your grandstream devices as you might know grassroom networks has a help desk to provide support services to assist you in addressing your queries and problems with any grandstream solution the grandstream help desk goal is to provide you with information resources and tips to help you resolve your technical issues and get you back into functioning mode quickly in general problems with unified communications can involve many factors such as networking configuration security software and even hardware and sometimes this could be something simple that you can fix without the need to submit a helpdesk ticket in this video i will outline some basic things that you should check when you run into an issue first start with the obvious make sure the device is connected correctly and it is assigned an ip address so wh