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A Master Service Agreement (MSA) is a contract between two parties that outlines the expectations and responsibilities of each party to streamline the contract process and simplify future agreements. It includes details such as the services covered, confidentiality clauses to protect company secrets, delivery requirements specifying who delivers what and when, and dispute resolution methods for conflict resolution. Additionally, the MSA addresses geographic locations where the work will be performed and intellectual property rights, determining ownership and usage of related assets. MSAs are also known as Service Level Agreements (SLAs).