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This training presentation provides guidance on how to suspend, replace, correct, or void a claim using the Access Online Provider Portal. It covers the professional UB004 and ADA dental claim forms. A replacement claim adjusts a paid or denied claim or recoups an overpayment, while a void completely rescinds a claim, retrieving all funds. For a replacement, resubmit all lines from the original claim, including those requiring no changes, and omit the specific service line being recouped. For voids, the entirety of the payment must be refunded. The Division of Business Finance has requested that providers follow these procedures.
