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hello and welcome to this hints and tips video for gp practices sending records into storage my name is ryan taylor and i work within the communications team at pcse my name is kat van paris and i work within the patient services team at pcse so when you are moving a patients records into storage a number of things need to be completed in order for pcse to successfully store the record any discrepancies in the record can delay this process and lead to additional work needing to be carried out so in this video well be giving you an insight into how record movements need to be submitted and completed in order to avoid any unnecessary delays in storing a patients record so lets get started [Music] so when it comes to how to send the records can you give us some further detail as to how the process of preparing and sending the records is supposed to be done by the gp practice sure so pcsc is actually responsible for the movement of any physical records once a deducting practice or the