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In this Message Desk webinar, Taylor, the community manager, and Josh, the product manager, discuss strategies for veterinary clinics and animal hospitals to reduce phone time and manage pet owner requests effectively. They aim to help practice managers and vet technicians enhance response times, decrease appointment no-shows, and optimize office workflows through text messaging. The surge in new pet owners due to COVID-19 has led to increased urgency in requests, making it challenging for clinics to keep up. The webinar highlights the struggles clinics face with overwhelming voicemail inboxes and the need for efficient communication strategies to better serve pet owners.