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In this tutorial, the speaker discusses the importance of word choice in sales, specifically highlighting 27 words to avoid when trying to close deals. They emphasize that phrases like "to be honest with you" can imply that prior statements were dishonest, which can damage trust with potential customers. This phrase suggests a lack of honesty in previous communications, casting doubt on the salesperson's credibility. The speaker offers practical advice to help salespeople improve their language to enhance trust and effectiveness in sales conversations.