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Keeping in touch with contacts is crucial for building relationships that lead to sales and repeat business. ACT enables users to write letters and print envelopes for staying connected. Users can configure ACT to use either its built-in word processor or Microsoft Word as the preferred editor for creating letters, memos, and fax cover pages. To set the default editor, navigate to Tools, Preferences, and select the default word processor under the Communication tab. After selecting Microsoft Word, look up a contact and access the "Write" menu to create a letter. The editor will open with the template, contact information, and other ACT data pre-filled. After completing the letter, print it and record the correspondence history back to ACT.
