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keeping in touch with your contacts is a vital part of building relationships that lead to initial sales and repeat business act gives you the ability to write letters and print envelopes to stay connected with your contacts first you can configure act to use either the built-in word processor or Microsoft Word as the preferred editor for creating letters memos and fax cover pages to set the default editor click tools preferences and on the communication tab select your default word processor the Microsoft word processor is recommended for its advanced functionality select ok and now look up a contact the simplest way to create a letter to this contact is to select the right menu and click letter the default editor opens up with the template text address information and other act data already filled in you can enter additional text to complete the letter and then print it when you print a letter you are prompted to record history back to act so you can document the correspondence you a
