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In this tutorial, Jessica from Printavo explains how to convert a quote into an invoice and send a payment request using their shop management software. She begins by accessing her account to customize invoice statuses, noting that checked statuses represent invoices while unchecked ones represent quotes. She demonstrates this by navigating to her calendar and selecting an invoice, which shows as quote number 4355 due to its current status. By changing the status to a selected one, the quote transforms into invoice number 4, indicating that it's now officially processed.