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In this module on request and apology emails, the focus is on crafting polite and sincere communication. The lesson primarily covers how to make requests using phrases like "please," and question forms involving "could" and "would." Additionally, expressions such as "would you mind" and "would you like" are explored. Making requests is a common reason for professional email communication, which can include asking for information on processes, employment opportunities, or directions. The aim is to enhance professionalism in email interactions, ensuring that requests are made with clarity and politeness.