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In this tutorial, you learn how to create a support ticket via email using SteadyPoint Help Desk for Office 365. The process begins by accessing Microsoft Power Automate, which connects your support emails to the app. You can configure multiple email accounts for support requests. First, sign in and navigate to the ‘Data’ menu, then select ‘Connections’. You will see the connection screen, where you can either select existing connections or create a new one. Four distinct connections must be set up individually: Office 365 Outlook (for receiving tickets), SharePoint (for ticket creation), Help Desk Office 365 (for user information retrieval), and content conversion. Complete these setups to proceed.