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In this video tutorial, Ducky Wood, a solution architect at Balto, introduces a session on using Microsoft 365 to create forms and automate responses with Power Automate. The focus is on building a customer feedback form, particularly for gathering feedback after a project or customer service interaction. The tutorial will provide an overview of Microsoft Forms and its capabilities for collecting external feedback. Ducky emphasizes his background in document solutions and digital transformation, alongside his role leading the development team at Balto. The session will explore practical applications of these tools in a business context.