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In this tutorial, Kevin explains how to perform a mail merge using Microsoft Word, Excel, and Outlook. He describes mail merge as a process that allows for customizing communications, such as bills from electric companies that include personalized information like names and addresses. Kevin outlines the goal of sending personalized envelopes, letters, or emails with unique details for each recipient. To start, he opens Microsoft Word and creates a new blank document, then navigates to the "Mailings" tab to begin the mail merge process. He emphasizes the capability of mail merge to streamline personalized communication efforts effectively.
