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hi everybody and welcome back to english for professionals im derek and im here with another short lesson for you busy people in this email writing lesson im going to show you how to deal with a complaint about a delayed delivery [Music] before we get started if youre new to the channel and interested in short lessons to help you with your business english then hit the subscribe button now and dont forget to click on that little bell that way youll be notified every time i upload a new lesson and now lets get started so sometimes things get delayed and in business delays can lead to serious problems for our customers lets take a look at our first email from a customer to a supplier dear mr bailey i am writing in connection with our order dated june 10th we were originally informed that the goods would be delivered within one week but it has been 10 days now and we still have not received them this has already caused a considerable inconvenience as we need these goods urgently