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SPEAKER: In the last course, we learned how to empathize with users and define their problems. We used empathy maps, personas, user stories, and user journey maps to identify pain points the user might experience. Our role as UX designers is to understand these pain points and come up with ideas to solve them. Empathy maps, personas, user stories, and user journey maps are tools UX designers commonly use to expand our understanding of the people were designing for. A lot of planning and detail goes into using these tools. So if you need to refresh your memory, feel free to revisit earlier content. Lets think back to empathy maps. As a reminder, an empathy map is an easily understood chart that explains everything designers have learned about a type of user. Empathy maps help UX designers understand a users behavior when interacting with a product. To get a little more specific, empathy maps focus on four main motivations of users, what the user says, thinks, does, and feels. In oth
