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In this tutorial, participants will listen to different recordings and respond to questions based on what they hear. Each recording will be played only once, and participants will have time to read instructions and questions, as well as check their answers. After the test, there will be 10 minutes to transfer answers to an answer sheet. The first recording features a woman calling a travel agent to book a holiday, with participants instructed to answer questions 1 to 7 as they listen. The conversation begins with the agent, Darren, asking for the caller's name, Anna Greaves, confirming the spelling of her name.