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In the video, Camille B, the HR counselor, discusses the significance of exit interviews as a valuable resource for HR teams to gather insights about the work environment. Conducted by a neutral interviewer, these interviews can yield critical information that can inform company strategies, management development, and annual reviews. The primary goal of exit interviews is to understand employee experiences and retain skilled employees. Camille outlines five key questions HR professionals should ask during exit interviews, starting with whether employees felt they were given the right tools to perform their jobs effectively, emphasizing the potential value of these responses for the organization.