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In this video tutorial, the creator demonstrates how to create a customer complaint form that can be used for sending emails or generating documents. They start by accessing the extension and copying a template. After selecting and loading a template, users are guided through the dashboard, where they can find response, question, and settings tabs to edit the letter. The video shows how to refresh the page, confirm actions, and obtain a link for the form. Users can customize questions and appearance in Google Sheets, following on-screen tabs. Finally, the completed form is ready for use.