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In this tutorial, the presenter demonstrates how to create a professional customer complaints record using a star.xlsb file, which supports macros and maintains a smaller file size despite numerous annual records. The setup includes two sheets: one for complaint records and another for supplier details. Complaints are visually represented in a chart for easier analysis. To ensure consistent date formatting, the presenter utilizes data validation from the data tab. After applying the formatting to one cell, it is copied to all others. Additionally, formulas are introduced, such as the MONTH formula to extract month values and another formula to determine the quarter, with formatting adjustments to display the quarter as "Q" followed by the number. A formula measures the number of days between two dates.