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In this presentation, the creator demonstrates how to create a professional customer complaints record using an .xlsb file to facilitate macros and manage file size. The workbook includes two sheets: one for records and another for supplier names and information. A chart is also provided to visualize complaints per supplier. To ensure uniform date formatting, the presenter uses data validation for all date cells. They illustrate how to copy and paste this validation across cells. Additionally, they present formulas, such as the month formula to extract month values, a formula to determine the quarter (adding a "Q" before the quarter number), and another to calculate the duration in days between dates.