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all right well talk about acknowledgment statements for customer service agents why do we need this we are the voice on their end of the phone expressing empathy via they telephone it is extremely hard especially for non-native speakers like us discovering acknowledgement statements that will make an exchange sound authentic endless robotic enhances customer service ensuring a more positive outcome the statements need to seem natural and will become that over time I realized that this situation is difficult but lets try and find a solution theres a statement ecologist the difficulty of the problem without voicing a personal view on the matter and fathers of high principles listed in the following slides how we feel the same in your situation but we will sort this out the phrases will receive as if personally can recognizes the issue and turns the negative into a positive seamlessly but be careful only to use this one in a certain situations to ensure that you do not patronize the c