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In this presentation, the speaker demonstrates how to create a professional customer complaints record using a star.xlsb file, which supports macros and maintains a small file size despite large records. The file consists of two sheets: one for records and another for supplier names and information. Evidence of complaints for each supplier is also displayed in a chart. To ensure a consistent format for date entries, data validation is applied to all relevant cells. The speaker explains using formulas, including a month formula to extract the month from a date and another to determine the quarter, adding 'Q' before the quarter number. Additionally, a formula is introduced to calculate the number of days between dates.