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Customer satisfaction feedback can be inconsistent, often resulting in polarized reviews. Many reviews highlight extreme opinions—either overly positive or very negative—such as rave about a dish or harshly criticizing it. This pattern occurs because individuals typically share their experiences when they feel strongly, leaving out the many customers who had average experiences. Most customers won't volunteer praise or criticism unless prompted, which can be unhelpful for businesses that need a clearer understanding of overall satisfaction. It's essential to create avenues for gathering feedback from those with moderate experiences to gain a fuller picture of customer sentiment.
