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If a customer wants to pay less for an invoice, you need to create a credit memo. This document is necessary for returns or refunds related to previous invoices. The process of making a credit memo is identical to creating an invoice, but it has the opposite effect: it decreases income instead of increasing it. When preparing a credit memo, use the same items and income accounts from the original invoice. The original invoice increased income and customer balance in accounts receivable, while the credit memo will reverse these effects. If you have questions, you can leave them in the comments, and please like and subscribe for updates.
