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In this video, Jay discusses cease and desist letters, explaining their purpose, how to send them, and what to include. He offers insights based on his 15 years of experience in the debt collection industry, including roles in skip tracing, collecting, and management, as well as owning two agencies. Jay aims to be a reliable resource for viewers with debt-related questions and encourages them to leave comments for answers. By the end of the video, he promises a bonus, providing a free template for a cease and desist letter. Essentially, a cease and desist letter is a formal request to halt communication from a debt collection agency.