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welcome to this quickbooks 2019 tutorial for beginners on how and why to create a credit memo alright so i see this situation a lot with clients and others that use quickbooks and they need to issue some kind of credit or some kind of refund to a customer but they record it wrong so i want to show you in this video how to record this correctly now typically what happens is this will be like an in an invoice situation where you are invoicing customers and for whatever reason the customer calls maybe it was billed wrong or maybe you know something got messed up on the work and you issue a credit you you know the customer calls are upset and you say hey im gonna credit you you know 100 bucks on this invoice or Ill send you a refund for $100 okay and i want to show you how to do this correctly because typically what people will do is if they you know issue a credit to a customer they will simply go in and change the original invoice you do not want to do that alright so as an example you