Remove header in the Customer Satisfaction Survey Template

Aug 6th, 2022
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How to remove header in the Customer Satisfaction Survey Template

4.7 out of 5
39 votes

now that we have our survey data in an excel table lets clean it up by cleanup we mean getting rid of the scores that are meaningless either because theres such outliers that they cant be true or maybe because somebody went to the survey really quickly and gave the same answer for every answer its data thats just noise its not stated thats not meaningful and then were gonna well get rid of that data so here we have our downloaded uh survey and we have our variable numbers in the top row of the table this this row up here above is the the question that was in google forms and then weve got the their responses in numeric format in each row of the table now before we uh do this google forms freezes the top row let and that means that when we scroll down that top row stays down there now lets when we scroll lets keep the variable names there and also lets keep the participant number over here so we want this row or this column be frozen and the first three rows to be uh uh uh

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A customer satisfaction (CSAT) survey is used to determine a CSAT score by asking customers the question How satisfied are you with [organization]? Answers range from 1-5 with 5 being highly satisfied and 1 being highly unsatisfied.
Overall, the purpose of customer satisfaction surveys is to gather customer feedback that can be used to improve the overall customer experience from the products/services a company offers to the business processes that work toward supporting customer satisfaction.
The study demonstrates that there are at least three independent facets of job satisfaction: instrumental satisfaction with the way the task is progressing, social satisfaction with the way the team members interact with one another and the organization, and egocentric satisfaction with the individuals perceived
There are four main types of customer satisfaction surveys: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Product-Market Fit. Question types in customer satisfaction surveys: open-ended, rating scale questions, binary scale questions, and Likert scale questions.
Example questions include: On a scale of 1 to 10, how satisfied are you with your in-store experience today? How likely are you to recommend (insert product or service) to others? Rate your satisfaction with our team in resolving your issue.
A customer satisfaction survey is a questionnaire designed to help businesses understand what their customers think about their products or services, their brand, and their customer support.

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