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This presentation aims to equip viewers with the necessary knowledge and tools to prepare their company for a new CRM system. It emphasizes practical considerations for teams to optimize their readiness before engaging with a vendor for implementation. Ian Wicks, a project manager at Preact with extensive CRM project experience since the late 1990s, leads the discussion. While many current projects involve Microsoft Dynamics CRM, the content is relevant to any organization planning to implement a CRM system, regardless of size, whether they have 10 employees or 10,000. Preact has been assisting customers with CRM projects for nearly 20 years, offering valuable advice.