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In this tutorial, the presenter demonstrates how to create a customer complaint form for email or document generation. The steps begin by clicking on the extension and selecting the "Copy Forms" option. A template is chosen, specifically labeled as "customer complaint form," followed by loading the selected template. Users will see a dashboard with tabs for responses, questions, and settings to edit the letter. After refreshing the page and confirming the setup, a link is generated that can be copied and opened in a web browser. The form can be customized further in Google Sheets, allowing for editing of questions and appearance.