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In this lesson, you will learn 36 essential English phrases for professional customer service, particularly useful for call center employees. The tutorial focuses on effective communication techniques for handling phone interactions, including dealing with complaints and angry customers. It begins with the proper way to answer calls and greet customers, recommending a simple and professional approach: stating your company name followed by your name and an offer of assistance. For instance, you could say, "Hello, this is Derek from customer service. How can I help you today?" The lesson acknowledges that interactions may not always be positive, as customers may call with problems to discuss.
