Manage Nursing Home Enquiry

Aug 6th, 2022
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How to Manage Nursing Home Enquiry

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In a special edition of Marketplace, host David investigates the state of long-term care facilities, highlighting the struggles of residents and staff. The episode features an 84-year-old grandmother in distress, raising concerns about the adequacy of care provided. David questions Minister Elliott about the government's response to front-line workers' issues, emphasizing the serious nature of their concerns. The investigation aims to reveal the truth behind the care environment, focusing on whether staff are being set up to fail and advocating for improvements in long-term care to ensure better support for families and their loved ones.

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Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.
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To file an immediate complaint that you believe should not wait, you can call the OHCQ directly using one of two hotline numbers designated for nursing home complaints in particular. You can call either (410) 402-8108 or (877) 402-8219, and you should be connected with the right operator.
Residents in long-term care can refuse any treatment. This includes medications, therapy, diet, medical treatment and even doctors orders. The most commonly refuse treatment in long-term care is bathing.
Residents have the right to participate in planning their treatment, care, and discharge. They have the rights to refuse medication, treatment, care, and restraints. They have the right to be told of changes in their condition. They have the right to review their medical record.
The right to be treated with dignity. The right to exercise self-determination. The right to exercise freedom of speech and communicate freely. The right to participate in the creation and review of ones individualized care plan.
TO FILE A COMPLAINT, PLEASE CHOOSE A CONTACT NUMBER BELOW: Health Standards Section complaints regarding service providers (Personal Care Attendant, Assisted Living, Respite Care, Family Support Services, Adult Day Health Care) 1-800-660-0488.
Residents rights are part of the federal Nursing Home Reform Law enacted in 1987 in the Social Security Act. The law requires nursing homes to promote and protect the rights of each resident and places a strong emphasis on individual dignity and self-determination.
One of the most important things for a resident to have is the right to dignity while they are living at a senior care facility. Every person in the senior community should be treated with consideration and respect, and each person who is working with them should ensure the needs of the seniors are met.
Call the Ohio Department of Health (ODH) Complaint Hotline at 1-800-342-0553. Email a complaint to the Ohio Department of Health. Fill out the Ohio Department of Health Complaint Form (HEA 1685) online.

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