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Good afternoon, everyone. Thank you for joining our webinar on responding to medical records requests and patient access. Hosts are Cassie Turner, Manager of TMLT Risk Management, and Kathy Bryant, Manager of TMLT Consulting Services. Before we start, resources and the PowerPoint presentation are available for download in the files pod at the top left of your screen. Please use the Q&A box for your questions; we will address most at the end. After the webinar, you will receive a link to the recording within the next week. To earn CME credit, an evaluation will be provided at the end of the presentation. If the evaluation does not load, further instructions will be given.