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hi everyone today lets talk about customer satisfaction and we have a tool to do that and side conversations so you go to conversations in settings after that you can select survey and remember we only have one survey at a time if you want to create a new one you have it to disable this one and lets select this one here name this its already name it of csat its according for customer satisfaction score and we can also set up a description and make a condition for example do not send if the letter was Sandy one day ago we dont want to send another right we can also set a trigger its a red set at conversation status tended to solve it so if it changed it to solve it we can say send this survey for example are you satisfied with our service type yes if you are set site or know if youre not and the positive answer will be yes and the negative will be null and you can also choose a question for feedback and this is how you do a customer satisfaction survey